sales TERMS AND CONDITIONS
PAYMENT METHODS
Our preferred payment method is PayPal®. All payments must clear before any shipments will be scheduled. All sales are done through email or private messages only. I like to have a written record of all transactions, therefore I do not conduct any sales over the phone, except through text messages.
HOLDS
A non-refundable deposit of 25% of the listing price (per gecko) is required to place a gecko on hold. The hold deposit is for that particular gecko only. If you are involved in a payment plan and change your mind on your purchase, any payments minus the hold deposit can be transferred to the newly chosen gecko, however, an additional 25% non-refundable deposit for the new gecko will be required. If you change your mind all together, a credit (minus the non-refundable deposits) will be issued toward a future purchase and will be good for one full year after date of issue. NO CASH REFUNDS WILL BE GIVEN.
SHIPPING
We ship all orders via FedEx with Reptiles2You. Shipping charges can range from $30 to over $60* (*As of February 2017, shipping is now a flat-rate of $49). All shipping supplies are included in the shipping cost (we do not charge extra for summer or winter packaging.) We only ship on Monday, Tuesday, Wednesday, and Thurs. Buyers must follow the shipping instructions outlined in the order conformation email to book a shipment. No orders will be shipped without conformation and proper scheduling. Depending on your location Priority Overnight Packages arrive by 10:30 am in most areas, but in some areas can be as late as 4:30 pm. If you are unable to set aside an entire day, holding for pick up at your local FedEx hub is also an option. I will not be held responsible for issues or delays with the carrier. I will only ship when temperatures are safe (between 40°F-80°F) in all destinations, this includes, my area, your area, and the FedEx hubs that your gecko will be traveling through. I take into consideration the overnight lows as well as the daytime highs. Please see our SHIPPING page or contact us at [email protected] for more details.
*As of February 2017, shipping is now a flat-rate of $49.
LIVE ARRIVAL GUARANTEED**
Live arrival is guaranteed, assuming the following three conditions:
First, the temperatures have to be safe. Safe temperatures are considered between 40°F (overnight low) and 80°F (daytime high) for the entire duration of the shipment. Heat and cold packs will be provided at no extra charge, so be sure to let us know if one will be needed for your area at the time of your shipment. While we do generally check the temperatures before booking all shipments and will hold any shipments we consider unsafe, guaranteeing proper shipping temperatures in your area is your responsibility. Please check your forecast prior to scheduling a shipment. If your area does not have safe shipping temperatures at the time of your purchase we are happy to hold your animal(s) until safe shipping weather is reached, at no charge to you.
The second condition for the live arrival guarantee is someone must be present at the designated shipping address for the first delivery attempt. If no one is present at the designated shipping address at the designated delivery time, the live arrival guarantee is void. You may want to consider having them shipped to your place of employment if you have any doubt about being at home to receive the package. Safe shipping temperatures are always at our discretion and we may choose to not ship your animal at any time if we feel it is unsafe. This is not to make things harder on you, but we’d rather you wait a few more days then receive a dead animal. If a shipment is delayed, your animal(s) will be given the top notch care all our animals receive at no additional cost to you, until a safe shipping day is reached. Unfortunately, we cannot be held responsible for any sort of damages incurred as a result of an incorrect address or delays on the behalf of the carrier.
The third conditions is, we must be provided with an accurate shipping address. We will send your order to the shipping address you provide with your order. If this address is incorrect and the shipment is delayed, the live arrival guarantee is voided. If you need your order shipped to an address other than the shipping address provided on your invoice, please make sure you make that clear when you email to schedule your shipment.
If no one is there to receive the package, or the driver is unable to obtain a signature, the guarantee will be null and void. Please contact us within 1 hour of delivery or your Live Arrival Guarantee is void! We love these animals, and always worry when shipping them, so letting us know they've arrived and are safe and sound sets us at ease.
**This Guarantee in its entirety is null and void if the gecko is not directly purchased and shipped by Hollywood Geckos
D.O.A’s
In the rare case you receive an animal that had perished during shipment, Hollywood Geckos must be contacted via phone (text message if necessary) or email within 1 hour of the shipment being delivered, no exceptions! Photographic proof will be required in all cases. At our discretion we may require the expired animal be returned to us, at your expense. Once our investigation is complete, compensation will be issued in the form of either a comparable replacement animal, or store credit. Cash refunds will not be given under any circumstances.
GECKO TAILS
Geckos dropping their tail is a completely natural process, and does not harm or devalue the animal at all. Because of this, we do not offer a guarantee on gecko tails during shipping. Tail drops during shipping are very rare, but can happen.
SEXING POLICY / PORE SEXING
Any animal listed for sale as definitively male or female are guaranteed to be said sex. Any other animals listed under 15g is sold as unsexed. Should you receive an animal that was sold to you as a guaranteed sex, and it turns out to be the opposite, we must be notified as soon as the error is realized. The original must then be returned to us, following our safe shipping guidelines at your expense. Our team here will inspect the animal and a comparable replacement will then be sent to you at our expense, or store credit given at our discretion.
We do not pore sex any of our geckos, and will not pore sex available geckos on request. No pore sexing is a blanket rule we hold for all our animals (even our holdbacks do not get pore sexed). Simply put, we find pore sexing to be wildly inaccurate, and our no pore sexing policy makes everything simpler. All geckos are considered unsexed until they show obvious signs of being male, or reach a size that we are comfortable confirming them to be females. We do not guarantee the sex of a gecko unless it is actually stated male or female. The terms unsexed, possible female, probable female, no pores seen, pores seen, etc. are just our observations at the time the gecko is posted for sale, they are not a guarantee of sex. Also, please do not assume the sex of a gecko due to their name, as every gecko hatched here is assigned a name right out of the egg. If you are purchasing a gecko being sold as unsexed, please refrain from asking to have it checked for pores while it is on hold.
GECKO COLORS
We provide clear and accurate pics of each gecko for sale that shows them in the best light and as accurate as possible. We have invested a lot of time, money, and personal education into our picture taking process in order to get the best possible pictures of our animals. The color of our animals is NEVER edited in any way in any of our photographs, all pictures are true to life. That being said, we offer no guarantees on color. Crested Geckos can change color drastically for a large number of reasons. On top of that different computer setups display colors slightly differently. Rest assured however, the gecko you see on the website is what your gecko will look like in person (we are consistently told our geckos look even better in person than in photographs). We feel the pictures that we provide are accurate and am always more than willing to take more for you.
PAYMENT PLANS
We offer payment plans under the following terms:
- Payment plans are available for all purchases over $100.
- $35 as a non-refundable deposit.
- We discuss the schedule to complete payment in full.
- Deposits are non-refundable. If full payment is not made according to discussion, the deposit is forfeited.
- If full payment is not made at the end of the period discussed, any amount paid over the down payment is converted to store credit only.
- It is the buyers responsibility to ensure payments are made within the required time frame, we do not send invoices or bills.
- Pay in full orders always take priority over payment plan orders.
- Unless the deposit has been sent, all animals are available on a first come first serve basis. No animals are held without payment or deposit.
- If you need more time, depending on the shipping window it can usually be arranged. If an extended payment plan can not be arranged your deposit will be forfeit, your payments will be changed to a credit and the gecko will be listed for sale.
- Payment plans may be subject to seasonal shipping windows.
LOCAL PICKUP AND DELIVERY
We offer local pickup and delivery in the Greater Los Angeles area, please contact us.
ABANDONED ORDERS
We ask that all orders be scheduled for shipment within 45 days of the date of purchase. While we are happy and more than willing to hold on to geckos ordered for a number of reasons, (shipping not available due to weather or plans to add more geckos to an order for example) geckos that spend more than 3 months with us without a shipment being scheduled will be considered abandoned. These geckos will once again become the property of Hollywood Geckos, and NO REFUNDS (neither cash or store credit) will be given. Obviously exceptions will be made for extreme weather circumstances if shipping cannot be accomplished. However if no contact is made to us from the buyer after 3 months all geckos and payments will be forfeited!
FACEBOOK AUCTIONS
We will sometimes hold auctions for geckos on our Facebook page. Please visit us on Facebook (FB.COM/HOLLYWOODGECKOS). Please review all of our auctions rules and guidelines.
ALL SALES ARE FINAL
By placing an order on our website, you are agreeing to our policy that all sales are final. No refunds will be given under any circumstances. Please be certain you are serious about your order before placing it! We reserve the right to refuse a sale. If you send payment, I will assume that you have read and agree to these terms. WE RESERVE THE RIGHT TO REFUSE SALES.
We are committed to providing our clients with the best experience possible. If you experience any problems with your animals, do not hesitate to contact us!
Copyright 2016 HOLLYWOOD GECKOS. All rights reserved.
Our preferred payment method is PayPal®. All payments must clear before any shipments will be scheduled. All sales are done through email or private messages only. I like to have a written record of all transactions, therefore I do not conduct any sales over the phone, except through text messages.
HOLDS
A non-refundable deposit of 25% of the listing price (per gecko) is required to place a gecko on hold. The hold deposit is for that particular gecko only. If you are involved in a payment plan and change your mind on your purchase, any payments minus the hold deposit can be transferred to the newly chosen gecko, however, an additional 25% non-refundable deposit for the new gecko will be required. If you change your mind all together, a credit (minus the non-refundable deposits) will be issued toward a future purchase and will be good for one full year after date of issue. NO CASH REFUNDS WILL BE GIVEN.
SHIPPING
We ship all orders via FedEx with Reptiles2You. Shipping charges can range from $30 to over $60* (*As of February 2017, shipping is now a flat-rate of $49). All shipping supplies are included in the shipping cost (we do not charge extra for summer or winter packaging.) We only ship on Monday, Tuesday, Wednesday, and Thurs. Buyers must follow the shipping instructions outlined in the order conformation email to book a shipment. No orders will be shipped without conformation and proper scheduling. Depending on your location Priority Overnight Packages arrive by 10:30 am in most areas, but in some areas can be as late as 4:30 pm. If you are unable to set aside an entire day, holding for pick up at your local FedEx hub is also an option. I will not be held responsible for issues or delays with the carrier. I will only ship when temperatures are safe (between 40°F-80°F) in all destinations, this includes, my area, your area, and the FedEx hubs that your gecko will be traveling through. I take into consideration the overnight lows as well as the daytime highs. Please see our SHIPPING page or contact us at [email protected] for more details.
*As of February 2017, shipping is now a flat-rate of $49.
LIVE ARRIVAL GUARANTEED**
Live arrival is guaranteed, assuming the following three conditions:
First, the temperatures have to be safe. Safe temperatures are considered between 40°F (overnight low) and 80°F (daytime high) for the entire duration of the shipment. Heat and cold packs will be provided at no extra charge, so be sure to let us know if one will be needed for your area at the time of your shipment. While we do generally check the temperatures before booking all shipments and will hold any shipments we consider unsafe, guaranteeing proper shipping temperatures in your area is your responsibility. Please check your forecast prior to scheduling a shipment. If your area does not have safe shipping temperatures at the time of your purchase we are happy to hold your animal(s) until safe shipping weather is reached, at no charge to you.
The second condition for the live arrival guarantee is someone must be present at the designated shipping address for the first delivery attempt. If no one is present at the designated shipping address at the designated delivery time, the live arrival guarantee is void. You may want to consider having them shipped to your place of employment if you have any doubt about being at home to receive the package. Safe shipping temperatures are always at our discretion and we may choose to not ship your animal at any time if we feel it is unsafe. This is not to make things harder on you, but we’d rather you wait a few more days then receive a dead animal. If a shipment is delayed, your animal(s) will be given the top notch care all our animals receive at no additional cost to you, until a safe shipping day is reached. Unfortunately, we cannot be held responsible for any sort of damages incurred as a result of an incorrect address or delays on the behalf of the carrier.
The third conditions is, we must be provided with an accurate shipping address. We will send your order to the shipping address you provide with your order. If this address is incorrect and the shipment is delayed, the live arrival guarantee is voided. If you need your order shipped to an address other than the shipping address provided on your invoice, please make sure you make that clear when you email to schedule your shipment.
If no one is there to receive the package, or the driver is unable to obtain a signature, the guarantee will be null and void. Please contact us within 1 hour of delivery or your Live Arrival Guarantee is void! We love these animals, and always worry when shipping them, so letting us know they've arrived and are safe and sound sets us at ease.
**This Guarantee in its entirety is null and void if the gecko is not directly purchased and shipped by Hollywood Geckos
D.O.A’s
In the rare case you receive an animal that had perished during shipment, Hollywood Geckos must be contacted via phone (text message if necessary) or email within 1 hour of the shipment being delivered, no exceptions! Photographic proof will be required in all cases. At our discretion we may require the expired animal be returned to us, at your expense. Once our investigation is complete, compensation will be issued in the form of either a comparable replacement animal, or store credit. Cash refunds will not be given under any circumstances.
GECKO TAILS
Geckos dropping their tail is a completely natural process, and does not harm or devalue the animal at all. Because of this, we do not offer a guarantee on gecko tails during shipping. Tail drops during shipping are very rare, but can happen.
SEXING POLICY / PORE SEXING
Any animal listed for sale as definitively male or female are guaranteed to be said sex. Any other animals listed under 15g is sold as unsexed. Should you receive an animal that was sold to you as a guaranteed sex, and it turns out to be the opposite, we must be notified as soon as the error is realized. The original must then be returned to us, following our safe shipping guidelines at your expense. Our team here will inspect the animal and a comparable replacement will then be sent to you at our expense, or store credit given at our discretion.
We do not pore sex any of our geckos, and will not pore sex available geckos on request. No pore sexing is a blanket rule we hold for all our animals (even our holdbacks do not get pore sexed). Simply put, we find pore sexing to be wildly inaccurate, and our no pore sexing policy makes everything simpler. All geckos are considered unsexed until they show obvious signs of being male, or reach a size that we are comfortable confirming them to be females. We do not guarantee the sex of a gecko unless it is actually stated male or female. The terms unsexed, possible female, probable female, no pores seen, pores seen, etc. are just our observations at the time the gecko is posted for sale, they are not a guarantee of sex. Also, please do not assume the sex of a gecko due to their name, as every gecko hatched here is assigned a name right out of the egg. If you are purchasing a gecko being sold as unsexed, please refrain from asking to have it checked for pores while it is on hold.
GECKO COLORS
We provide clear and accurate pics of each gecko for sale that shows them in the best light and as accurate as possible. We have invested a lot of time, money, and personal education into our picture taking process in order to get the best possible pictures of our animals. The color of our animals is NEVER edited in any way in any of our photographs, all pictures are true to life. That being said, we offer no guarantees on color. Crested Geckos can change color drastically for a large number of reasons. On top of that different computer setups display colors slightly differently. Rest assured however, the gecko you see on the website is what your gecko will look like in person (we are consistently told our geckos look even better in person than in photographs). We feel the pictures that we provide are accurate and am always more than willing to take more for you.
PAYMENT PLANS
We offer payment plans under the following terms:
- Payment plans are available for all purchases over $100.
- $35 as a non-refundable deposit.
- We discuss the schedule to complete payment in full.
- Deposits are non-refundable. If full payment is not made according to discussion, the deposit is forfeited.
- If full payment is not made at the end of the period discussed, any amount paid over the down payment is converted to store credit only.
- It is the buyers responsibility to ensure payments are made within the required time frame, we do not send invoices or bills.
- Pay in full orders always take priority over payment plan orders.
- Unless the deposit has been sent, all animals are available on a first come first serve basis. No animals are held without payment or deposit.
- If you need more time, depending on the shipping window it can usually be arranged. If an extended payment plan can not be arranged your deposit will be forfeit, your payments will be changed to a credit and the gecko will be listed for sale.
- Payment plans may be subject to seasonal shipping windows.
LOCAL PICKUP AND DELIVERY
We offer local pickup and delivery in the Greater Los Angeles area, please contact us.
ABANDONED ORDERS
We ask that all orders be scheduled for shipment within 45 days of the date of purchase. While we are happy and more than willing to hold on to geckos ordered for a number of reasons, (shipping not available due to weather or plans to add more geckos to an order for example) geckos that spend more than 3 months with us without a shipment being scheduled will be considered abandoned. These geckos will once again become the property of Hollywood Geckos, and NO REFUNDS (neither cash or store credit) will be given. Obviously exceptions will be made for extreme weather circumstances if shipping cannot be accomplished. However if no contact is made to us from the buyer after 3 months all geckos and payments will be forfeited!
FACEBOOK AUCTIONS
We will sometimes hold auctions for geckos on our Facebook page. Please visit us on Facebook (FB.COM/HOLLYWOODGECKOS). Please review all of our auctions rules and guidelines.
ALL SALES ARE FINAL
By placing an order on our website, you are agreeing to our policy that all sales are final. No refunds will be given under any circumstances. Please be certain you are serious about your order before placing it! We reserve the right to refuse a sale. If you send payment, I will assume that you have read and agree to these terms. WE RESERVE THE RIGHT TO REFUSE SALES.
We are committed to providing our clients with the best experience possible. If you experience any problems with your animals, do not hesitate to contact us!
Copyright 2016 HOLLYWOOD GECKOS. All rights reserved.